Grievance Redressal Policy

At Todayzfashions managed by Bewell It Solutions Private Limited, we are dedicated to offering a smooth, reliable, and transparent shopping experience. We believe in fair treatment and responsible handling of customer concerns. Our Grievance Redressal Policy ensures that your issues are addressed promptly, professionally, and in line with applicable laws.

What is a Grievance?
A grievance refers to any concern or dissatisfaction arising from a product or service purchased on our platform for which the customer seeks a resolution. This may include, but is not limited to, issues related to product defects or quality, incorrect or delayed deliveries, payment concerns, problems with returns or refunds, dissatisfaction with customer support, and questions regarding our policies.

How to Raise a Grievance
If you have a concern, we encourage you to contact us through our support channels. Here’s how the process works:

Visit our Help Centre or Contact Us Page
Go to the “Help Centre” or “Contact Us” section on our website or mobile application.

Select Your Issue
Choose the appropriate category or topic that matches your concern.

Submit Your Query
Provide all required details, including your order ID, a description of the issue, and any relevant documents or images.
Once submitted, our support team will review your case and respond accordingly.

Escalation to Grievance Officer
If you feel your concern remains unresolved or are unsatisfied with the support provided, you may escalate the issue to our appointed Grievance Officer, in compliance with the Information Technology Act, 2000 and applicable laws.

Todayzfashions has designated a Grievance Redressal Officer responsible for overseeing complaint resolution, ensuring fairness, and handling escalated matters.

Grievance Handling Process

Acknowledgement: We will acknowledge your grievance within 48 hours through email.

Unique Ticket/Reference ID: You will receive a unique ID to track the status of your grievance.

Resolution Timeline: Our team, along with the Grievance Officer, will work to resolve your issue at the earliest, typically within 7 working days or as required under applicable law.

Updates & Communication: You will be kept informed about the progress of your grievance through your registered contact details.

Closure of Grievance
Your grievance will be considered closed under the following conditions:
• You receive a satisfactory resolution from our support team or the Grievance Officer.
• You do not respond to our communication within a reasonable timeframe after a resolution is offered.
• A final resolution has been provided in accordance with our policies and applicable laws.

Contact Us
For additional queries or to raise a grievance, please reach us at: bewellitsolutions@gmail.com, contact@todayzfashions.com.

Note
This policy may be updated periodically. Please refer to our Terms of Use and Privacy Policy for the latest version.